Legal

Privacy Policy

Last updated: September 2026

Wedding Dress Spa (operated by Klovia, ABN 49 348 941 420) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, why we collect it, and how we use and protect it.

1. Information We Collect

We collect personal information you provide when you:

• Submit an enquiry or booking form on our website
• Contact us by email, phone, or social media
• Send your wedding dress to us for cleaning or preservation
• Make a payment through our website

This information may include your name, email address, phone number, postal address, and payment details. We do not store your card details — payments are processed securely by Stripe, a PCI-DSS compliant payment provider.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your order for dress cleaning or preservation
• Communicate with you about your service, including updates and tracking
• Process payments and issue receipts
• Respond to your enquiries and provide customer support
• Improve our services and website
• Comply with our legal obligations

We will not use your information for any other purpose without your consent.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe — to securely process payments
• Courier and logistics providers — to arrange collection and return of your dress
• Professional cleaning specialists — involved in the care of your garment

These parties are only provided with the information necessary to perform their function and are required to protect your information in accordance with applicable privacy laws.

4. Storage and Security

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS and payment data is encrypted and handled by Stripe.

We retain your information only for as long as necessary to provide our services and comply with legal requirements.

5. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some functionality.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date. To make a request, contact us at the details below.

7. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Privacy Act, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.