Legal

Terms & Conditions

Last updated: September 2026 · Wedding Dress Spa is a trading name of Klovia ABN 49 348 941 420

Please read these Terms and Conditions carefully before booking a service with Wedding Dress Spa. By placing a booking or submitting your garment to us, you agree to be bound by these terms.

1. About Wedding Dress Spa

Wedding Dress Spa is a trading name of Klovia (ABN 49 348 941 420), a professional bridal care service based in South Yarra, Victoria, Australia. We provide wedding dress cleaning, restoration, and preservation services to customers across Australia.

2. Acceptance of Terms

By booking a service or submitting your garment to Wedding Dress Spa, you agree to these Terms and Conditions in full. Please read them carefully before placing an order.

3. Services and Pricing

Our services are offered across three packages — The Refresh, The Preserve, and The Restore — as described on our website. All prices are in Australian Dollars (AUD) and include GST. Prices are subject to change without notice; the price at the time of booking applies to your order.

Package pricing is a starting-from rate. If your gown requires additional work beyond the scope of the selected package, we will contact you before proceeding.

4. Booking and Payment

Payment is required in full at the time of booking via our secure Stripe checkout. Your booking is confirmed once payment is received and we have sent you a prepaid Australia Post shipping label.

5. Shipping

• A prepaid Australia Post return label is included with every package. You are responsible for packaging your gown securely before sending.
• Wedding Dress Spa is not liable for loss or damage to your garment while it is in transit with Australia Post, either inbound or outbound.
• We strongly recommend retaining your proof of lodgement from Australia Post until your dress is returned.
• Estimated turnaround time is 2–4 weeks from receipt of your gown. Timeframes are a guide only and may vary during peak periods.

6. Care and Liability

• We treat every gown with the utmost care using professional-grade techniques appropriate to the fabric and embellishments.
• Wedding Dress Spa is not liable for pre-existing damage, inherent fabric weaknesses, or deterioration that becomes apparent during the cleaning process.
• We will conduct a thorough inspection upon receipt and notify you of any concerns before commencing work.
• Our maximum liability in respect of any claim is limited to the price paid for the service.

7. Cancellations and Refunds

• Cancellations requested before your gown has been received by us will receive a full refund.
• Once your gown is received and work has commenced, no refund is available.
• If you are not satisfied with the result, please contact us within 7 days of receiving your dress and we will work with you to find a fair resolution.
• Your rights under the Australian Consumer Law are not affected by these terms.

8. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Privacy

We collect your personal information solely for the purposes of providing our services and communicating with you about your order. We do not sell or share your information with third parties except as required to deliver the service. For full details, please read our Privacy Policy.

10. Contact